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Springfield Overhead Doors by Hart
              

FAQs

Q: When do I need maintenance on my garage door?

A: Garage doors and electric openers are some of the largest moving parts of your home. Safety is a factor, therefore it is recommended that your garage door be professionally lubricated and adjusted annually or semi-annually depending on usage.

Q: When a spring breaks on my garage door, should I replace both springs or just one?

A: We recommend replacing extension and torsion springs in pairs. The likelihood of the second spring breaking and/or your garage door not balancing may result in more expense, bigger problems, and downtime if only one spring is replaced.

Q: How safe is it for me to replace my own garage door springs?

A: Due to the high torque on the springs, we recommend you have them replaced by a professional garage door technician. Safety first!

Q. Can I purchase replacement springs or door hardware?

A: Yes, we carry a full stock of extension and torsion springs, hinges, rollers, etc. If we don't have it, you can order it in most cases.

Q: Can I purchase a new remote control for my garage door opener?

A: Most newer models do have remote controls available, however some older garage door opener models do not. We’ll need to diagnose which model of garage door opener you have in order to assess whether or not a remote control is available and choose the correct one.

Q: Are garage doors paintable?

A: Yes, our wood and steel doors can be painted with a quality exterior latex paint. We follow the manufacturers’ recommendations for preparation, painting, and warranty exclusions.

Q: Does Springfield Overhead Doors by Hart give free estimates?

A: Yes, we do! We’ll come to your home and provide a free written estimate for replacement of garage doors, openers, and sections. Unfortunately, our sales staff are not able to give free in-home estimates on service or repairs, except replacement sections.

Q: Do I have to replace my entire garage door when a section or sections are damaged?

A: In most cases, replacement sections are available (if still in production) if the rest of the door is in good condition, avoiding complete door replacement. Depending on damage, sometimes the better solution is to replace the entire door.

Q: Why does my garage door open but will only go down a couple of inches and reverse itself?

A: There are a few problems that could cause this to occur. The most common ones are the following.

  1. There may be something blocking the infrared photo safety eyes systems.
  2. There could also be a possible door obstruction.
  3. The photo eye may be misaligned.
  4. The wires to the photo eyes may have shorted.


Have more questions or concerns? Call Springfield Overhead Doors by Hart today!

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